IMTWAY Customer care is a support and maintenance service for our customers who have successfully completed their Business Objects projects.Customers can choose from our unique business as usual support offering that provide peace of mind after a business intelligence implementation.
With IMTWAY Customer care – Business as usual services , you get all the benefits of dedicated support and development with the flexibility to choose a cost -effective package that best suits your needs.
- Infrastructure monitoring
- Issue resolution
- Best practices support
- Answer to product related questions
- Interactive end-user support
- Planned updates and migrations
- Copying or exporting a repositories and Audit Databases
- Restoration of the Repositories and Audit Database
- Analysis of System Performance
- Changes to system settings
- Integration with backup products
- Design of the backup strategy
- Temporary replacement of staff
- Short term development (<3 days)